Coverage & Protection
Warranty information
DomusLogic Comprehensive Coverage
Premium Protection Plan
Your smart home system is protected by our comprehensive warranty.
Coverage Details
Hardware Components
- 5-Year Coverage: Smart hubs, controllers, and panels
- 3-Year Coverage: Sensors, switches, outlets, and thermostats
- 2-Year Coverage: Cameras, doorbells, and smart locks
- 1-Year Coverage: Light bulbs and batteries
Installation & Labor
- 90-day installation warranty
- Free service calls for first 30 days
- Discounted labor rates after warranty period
Software & Updates
- Lifetime software updates
- 24/7 technical support
- Remote troubleshooting
What's Covered
- Manufacturing defects and component failures
- Electrical surges and power fluctuations
- Software bugs and compatibility issues
- Normal wear and tear (premium plan only)
- Integration problems with supported platforms
What's Not Covered
- Physical damage from accidents or misuse
- Water damage (unless specifically covered)
- Unauthorized modifications or repairs
- Cosmetic damage that doesn't affect functionality
- Damage from natural disasters (check homeowner's insurance)
How to File a Claim
01
Document the Issue
Take photos and note when the problem started
02
Contact Support
Submit your claim via email at [email protected] or use the contact form on our website
03
Provide Information
System ID, purchase date, and description of issue
04
Resolution
Repair, replacement, or refund as applicable
Extended Warranty Options
Gold Plan
+2 years additional coverage
- All hardware components
- Priority support
- Annual system check-up
Recommended
Platinum Plan
+5 years additional coverage
- Everything in Gold
- Accidental damage protection
- Free upgrades to new features
- Bi-annual system optimization
Contact Warranty Support
Support Hours
Monday–Friday 8AM–8PM EST
Saturday–Sunday 9AM–5PM EST